Privacy Policy

Effective date: 12 August 2026

Our approach to privacy

Travel Diversity (ABN 13 631 237 911) respects your privacy. We understand that planning travel can involve sharing important and sometimes sensitive information, from passport details to health and accessibility needs.We handle personal information in line with this Privacy Policy and, where they apply to us, the Privacy Act 1988 (Cth) and the Australian Privacy Principles.In this policy, “Travel Diversity”, “we”, “us” and “our” mean Travel Diversity.

What personal information we collect

The information we collect depends on what you ask us to do. It may include:your name, address, email address and telephone numberyour date of birth, gender, nationality and citizenship, passport, visa and other identification details. Information about your travel dates, destinations, preferences and budgetfrequent flyer, loyalty program and membership details, booking references, ticket details and travel history. Emergency contact information, information about other people travelling with you, gift-card and wedding or travel registry enquiry details, payment, invoice, refund and transaction information, correspondence and records of our conversations with you. Your newsletter and marketing preferences, technical information collected through our website, such as your IP address, browser, device information and website activity. We may also need to collect sensitive information, such as information about your health, mobility, disability, allergies, dietary requirements or religious requirements. We’ll only collect this information when it’s reasonably needed to arrange your travel and when we have your consent or another lawful basis for doing so.Please don’t send passport copies, payment card details or detailed health information through a general website enquiry form. We’ll let you know how to provide this information when it’s needed.

Information about other people

You may give us information about another traveller, gift recipient, emergency contact or registry participant.Before doing so, please make sure you have their permission and that they understand we’ll use their information to provide the requested service. For children and young travellers, we’ll usually collect the necessary information from a parent or guardian.

How we collect information

We may collect personal information:when you speak with us in person or over the phone, through email, website forms or other correspondence. When you request a quote or make a booking. When you enquire about a gift card or travel registry. When you subscribe to our newsletter, from someone making arrangements on your behalf, from airlines, hotels, cruise lines, tour operators and other travel providers, from booking, reservation and payment systems, through cookies and similar technology used by our website. Where practical, we’ll collect information directly from you.

Why we collect and use it

We may use your personal information to: answer your enquiry, understand what kind of trip will suit you, research, quote, plan and book travel, communicate with travel providers on your behalf, manage changes, cancellations, refunds and travel disruptions, arrange gift cards and travel registries, provide assistance before, during and after your journey, to process payments and maintain accounting records and meet identification, immigration, security and regulatory requirements, improve our services and website, respond to complaints or legal matters, send marketing where you have agreed to receive it or where the law otherwise permits us to do so, protect our business, clients and systems from fraud, misuse and security threats. If we can’t collect the information reasonably needed for a booking, we may be unable to provide an accurate quote or complete your travel arrangements.

Who we share information with

Travel bookings can’t be completed without passing relevant information to the businesses providing the journey. Depending on your arrangements, we may disclose personal information to: airlines, cruise lines, hotels and accommodation providers, tour operators, transfer companies, car-hire companies and local travel providers, travel wholesalers, consolidators, reservation systems and ticketing providers, insurance, visa, passport and immigration service providers, banks, financial institutions and payment service providers. Technology, website, email, document storage and accounting providers, professional advisers, auditors and insurers, government, border, customs, security and law-enforcement authorities where required or permitted by law another person authorised by you. We only share information that is reasonably necessary for the service being provided. We don’t sell or rent our client information.

Payments

Travel Diversity does not currently accept gift-card or registry payments through this website.When a payment is arranged directly, your bank, card provider or another payment service may process the transaction. Their own privacy terms may also apply.

Overseas recipients

International travel usually requires personal information to be sent outside Australia. This may include disclosure to airlines, hotels, cruise lines, tour operators, government authorities and local service providers in the countries connected with your itinerary. Some of our technology and website providers may also process information overseas. This can include the United States and other countries in which those providers or their service providers operate. Where the Australian Privacy Principles apply, we take reasonable steps to ensure overseas disclosures are handled consistently with applicable Australian privacy requirements. However, privacy laws in another country may be different from Australian law.Because destinations and suppliers vary with each journey, it isn’t practical to list every possible country in advance. You can ask us about the likely overseas disclosures connected with your booking.

Email marketing and newsletters

We may send you travel news, offers or updates when you have agreed to receive them or when the law otherwise allows us to do so. A general enquiry won’t automatically be treated as permission to add you to an ongoing marketing list. Our marketing emails will identify Travel Diversity and include a clear way to unsubscribe. You can also ask us directly to stop sending marketing. We’ll action an unsubscribe request within the period required by Australian law. Unsubscribing from marketing won’t prevent us from sending messages needed to manage an enquiry or booking.

Cookies and website information

Our website may use cookies and similar technology to make the site work, remember preferences, understand how visitors use it and measure performance.Cookies may collect information such as your IP address, browser, device, pages visited and the time spent on the site. This information may be personal information when it identifies you or can reasonably be linked to you. You can control some cookies through the website’s cookie controls or your browser settings. Disabling certain cookies may affect how the website works.The exact cookies and services used may change when the website is updated. Our cookie notice should provide current information about the services in use.

Keeping information secure

We take reasonable steps to protect personal information from loss, misuse, interference and unauthorised access, alteration or disclosure.No method of sending or storing information is completely secure. If you believe information you’ve given us may have been compromised, please contact us promptly. Where the Notifiable Data Breaches scheme applies, we’ll assess suspected eligible data breaches and notify affected people and the Office of the Australian Information Commissioner when required.

How long we keep information

We keep personal information for as long as it’s reasonably needed to: arrange and manage your travel, assist with later questions, changes or claims, maintain business, tax and accounting records, meet contractual, insurance and legal requirements and to resolve complaints or disputes.When information is no longer needed and we aren’t required to retain it, we’ll take reasonable steps to destroy it securely or remove identifying details.

Children’s information

We don’t direct marketing to children. We may need information about a child when arranging family travel. We’ll usually collect this from, or with the involvement of, their parent or guardian and only collect what is reasonably needed for the journey.

Automated decisions

Travel Diversity does not currently arrange for computer programs to use personal information to make decisions that could reasonably be expected to significantly affect a person’s rights or interests. If this changes, we’ll update this policy and explain the kinds of information and decisions involved.

Accessing or correcting your information

You can ask us to tell you what personal information we hold about you, give you access to that information, correct information that is inaccurate, out of date, incomplete, irrelevant or misleading. Please contact us using the details below. We may need to confirm your identity before responding. We’ll respond within a reasonable time. In some circumstances, the law may allow or require us to refuse access. If that happens, we’ll explain the reason where we’re permitted to do so.

Privacy questions and complaints

If you have a privacy question or believe we haven’t handled your information properly, please contact:

Privacy Officer
Travel Diversity
Email: barry@traveldiversity.com.au
Phone: 02 6766 8400

Please explain what happened and include enough information for us to investigate. We’ll acknowledge your complaint, look into it and respond within a reasonable time.If you aren’t satisfied with our response and the Privacy Act applies, you may contact the Office of the Australian Information Commissioner through www.oaic.gov.au.

Changes to this policy

We may update this Privacy Policy when our services, systems or legal obligations change.The current version will be published on our website with its effective date. Important changes will apply from the date stated in the updated policy.