Q. What are the free of charge baggage allowances and restrictions on dangerous/prohibited items?
Each airline has different restrictions on the amount, size, weight and content of free baggage that each passenger is permitted to travel with. For some airlines, checked baggage may require an additional fee. Please refer to the fare rules of/or the airline directly for information on included baggage allowances. For important information on what can and cannot be taken onto an aircraft, please refer to Civil Aviation Safety Authority’s (CASA) Dangerous Goods document (http://www.casa.gov.au/dg/luggage/index.htm) prior to travel.
Q. How much time do I need to allow for connecting flights?
We recommend that you check with each airline directly for minimum connecting times between flights. The minimum connecting time requirement will vary from airport to airport. As a guideline only, when transiting between flights at the same airport, we suggest you allow at least 1 hour for domestic flights and at least 3 hours for international flights.
Q. Can I view my itinerary online?
Once your booking has been made you will be able to access your itinerary on Trip Case where you can display departure/arrival gate and baggage claim information, receive real-time flight change notifications, search alternate flights, check flight schedules and maps, check the weather, receive arrival updates, review the airline seatmap with the Graphical Seat Map functionality, and more, all from your mobile device. You just need to refer to your Booking Summary which was emailed to you.
Q. Can I book over the phone?
Yes. Please contact our staff on 02 67 66 84 00 weekdays from 9.00am to 5.30 and Sat. 9.00 to 12.00.
Q. Do I need visas/vaccinations for my international destination?
Please see your doctor regarding vaccinations and medical advice. A visa is a form of permission for a non-citizen to travel to, enter, transit or remain in a particular country. A visa does not guarantee entry, that decision remains the right of the immigration officials of the country concerned. Australians should contact the nearest embassy or consulate of the each country/countries they intend to visit well in advance of travel. For more information please refer to http://www.dfat.gov.au/travel/visas/pages/visas-for-australians-travelling-overseas.aspx. Travel Diveristy and airlines will not be responsible for any losses if you fail to obtain the appropriate travel requirements prior to departure.
Q. What documents are needed for domestic travel?
You must carry with you a print out of your eticket receipt and one of the following photographic identifications:
- A valid national passport.
- A valid driver’s licence issued under the law of the Commonwealth of Australia or an Australian State or Territory.
- A document that identifies you and is issued by or an authority of, the Commonwealth of Australia or an Australian State or Territory.
Q. What documents are needed for international travel?
You must carry the following documents on your person throughout all travel:
- Your passport which must have at least 6 months validity for the entire duration of travel.
- Your Visas, where required.
- A print out of your E Ticket.
- A print out of your Travel Insurance where applicable.
- A print out of all land documents eg. Hotel, Car, Tour Vouchers.
When travelling to/via the United States of America under the Visa Waiver Program, you will also need your printed confirmation indicating that you have successfully registered and are authorised to travel to the United States under the Electronic System for Travel Authorisation. (Refer https://esta.cbp.dhs.gov for details.)
Q. How do I know that Travel Diversity is trusted travel agent?
All bookings via www.traveldiversity.com.au are made by The Trustee for Gorringe Unit Trust trading as Travel Diversity (ABN 13 63 12 37 911) which is:
- Travel Diversity is a member of the International Air Transportation Association (IATA)
- Travel Diversity is a full member of the Australian Federation of Travel Agents (AFTA)
- Travel Diversity holds ATAS accreditation with AFTA (ATAS No.A10604)
Q. What if I have a question which is not covered in this FAQ?
You may contact our Team on 02 67 66 84 00 during business hours. (Monday to Friday between 9:00am and 5:30pm Sydney time excluding public holidays.)
Q. How do you collect and use my personal information?
BILLING & PAYMENT:
Q. How do I pay for my booking and what form of payments do you accept?
Bookings can be paid with a valid Visa, MasterCard, American Express or Diners Club card. Only cards issued by an Australian financial institution may be used as payment, credit card fees may apply. We also accept cheque, direct deposit and cash.
Why book with Travel Diversity?
Without a travel agent you are on your own.
Our service includes:
- Research - including a detailed country guide: PDF example
- Local Support
- Personal touch
- Value for money
- Quality Products